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Wholesale Terms & Conditions

Version 2026-11-07 · Applies to every wholesale account and order with Aya Eco Fashion (“AYA”, “we”), the operator of ecoaya.com.

1. Scope

These terms govern every wholesale purchase from AYA by an approved business (“you”). They apply to orders placed online, by email or through your sales rep. Terms on your purchase orders do not apply unless we agree to them in writing.

2. Your account

  • Wholesale accounts are for businesses in the United States that buy our products for resale. We review each application and reply within two business days.
  • When we approve your account, we ask for your EIN and a valid resale certificate. Orders without a valid certificate may be charged sales tax.
  • We may decline an application, or pause or close an account, at our discretion, for example after a breach of these terms or unpaid invoices.
  • Keep your login private. You are responsible for orders placed with your account.

3. Prices

  • Wholesale prices are shown once you sign in with an approved account. They are in US dollars and exclude shipping and any applicable taxes.
  • We may change prices at any time. The price on your confirmed order is the one that applies to it.

4. Orders

  • An order is a request until your sales rep confirms it in writing. We may accept part of an order.
  • Ship from stock: your rep confirms availability before the order ships. If an item runs short, we tell you right away and only substitute with your approval.
  • Pre-orders: require a deposit, paid upfront. Your sales rep confirms the amount when they confirm the order. We give you a delivery window, not an exact date, and tell you right away about any change.

5. Payment

  • Your first order is prepaid.
  • After that you can apply for NET terms. We run a credit check and, if approved, set the term on your account. NET terms never apply to pre-order deposits.
  • If an invoice is overdue, we may hold shipments and suspend NET terms until it is paid.

6. Shipping and delivery

  • We quote the shipping fee before your order ships (for pre-orders, about 15 days before delivery) for your approval, and confirm your delivery address, email and phone at the same time.
  • Title and risk of loss pass to you when the goods are delivered to the address you confirmed.
  • Refused or undeliverable shipments may be charged the return freight.

7. Claims and returns

  • Inspect each delivery when it arrives. Report shortages, shipping damage or manufacturing defects within 14 days of delivery, in writing, with photos and your order number.
  • For an accepted claim we replace the goods or issue a credit, at our choice. Claims made after 14 days cannot be accepted.
  • We do not accept returns of non-defective goods unless your rep authorizes them in writing.

8. Cancellations

  • Stock orders can be cancelled until they ship.
  • Pre-orders can be changed or cancelled until production starts. After that, the deposit is non-refundable.

9. Where you can sell

  • You may resell our products in your own physical stores and on your own website.
  • You may not sell them on Amazon, eBay, Walmart or other third-party marketplaces, or to other resellers, without our written permission.
  • Our Minimum Advertised Price (MAP) policy applies to every product you advertise. You remain free to set your own selling price.
  • Accounts do not include territorial exclusivity.

10. Our brand and product information

  • You may use our name, logo and product images only to sell our genuine products, and without altering them.
  • Describe our products only with the information we provide. Do not add claims about materials, certifications or health benefits that we do not make.

11. Liability

To the extent the law allows, our liability for any order is limited to the amount you paid for the goods concerned, and we are not liable for indirect or consequential losses, such as lost profits. We are not responsible for delays caused by events beyond our reasonable control.

12. Changes and termination

We may update these terms. The version in effect when we confirm your order applies to it, and we tell approved accounts about changes before they take effect. Either party may end the relationship at any time; confirmed orders and unpaid invoices remain due.

13. Governing law

These terms are governed by and construed in accordance with the laws of the United States, as are the Terms of Service of ecoaya.com.

14. Contact

Questions about these terms: your sales rep or partners@armsofandes.com.

What are NET terms?

NET terms let you pay an invoice within an agreed number of days after it is issued, instead of upfront. With NET 30, for example, you have 30 days. They are offered to established accounts after a credit check.